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SRITG Training Needs Survey

This survey is designed to collect information regarding the training need of the SEMO Regional Industrial Training Group. Answering these questions will help us better determine where the common training needs are for the current grant year. Place a checkmark next to each class your company currently has interest in.

Please complete by Monday, July 22.

Computer Applications

Introduction to Microsoft Excel - Learn to create and save workbooks, merge and center titles, construct simple addition, subtraction, multiplication and division formulas, use the SUM function, autofill formulas, format and edit worksheets.

Intermediate Microsoft Excel - Learn to insert summary functions like the AVERAGE, MIN and MAX, TODAY, NOW, COUNT, and IF functions. Learn how to create and format charts, preview and print multiple worksheets, freeze and unfreeze panes, create and sort Excel Tables, and apply conditional formatting.

Advanced Microsoft Excel - Learn to use functions and create scenarios, work with data and audit formulas, link and analyze data in PivotTables and PivotCharts, and import data. Participants learn how use the Lookup functions, edit conditions in logical functions, use COUNTA and COUNTIF functions, perform What-If Analysis using Scenario Manager, estimate future value, insert array formulas and more.

Introduction to Microsoft Word 2019 - Learn to create professional-looking letters, reports, and documents using Microsoft Word 2019. This hands-on course will help you master the basic features of this powerful word-processing program to type, edit, and format text, and spell check and print documents like a pro.

Intermediate Microsoft Word 2019 - Use Microsoft Word 2019 more efficiently by mastering its more advanced features. This hands-on course will teach you how to create an index, build a list of figures, design a table of contents, perform a mail merge, and use timesaving shortcuts to develop professional documents.

Introduction to Microsoft Access 2019 - Build, edit, and maintain databases in Microsoft Access using tables, reports, forms, and queries to give you fast access to all your important information. This hands-on course for beginners provides the skills to create an effective database for any type of information at home or on the job.

Intermediate Microsoft Access 2019 - Develop a fully functional database in this hands-on Microsoft Access course appropriate for Access versions 2019, 2021 and 365. Master advanced techniques for presenting data, automating common tasks, and building navigation as you work to create a database project from scratch.

Introduction to Microsoft Project 2019/Office 365 - Learn to effectively plan, implement, and control projects using Microsoft Project 2019/Office 365. This course will help you master the basics to create and share a project schedule, track costs and resources, produce reports, and resolve problems to keep your projects on track.

No Computer Applications classes needed.

Manufacturing / Maintenance

Basic Pneumatics – power systems, circuits, pressure flow, speed control circuits

Advanced Pneumatics – DCV applications, air logic, maintenance, moving loads, vacuum systems, air compressors

Beginning Hydraulics – power systems, circuits, pressure, flow, speed control circuits

Advanced Hydraulics – DCV applications, cylinder applications, relief valve, check valve, accumulator, motor applications, pump and motor performance, fluids & conditioning

Electro-Fluid Power - electrical controls, devices, relays, sequencing, timer, pressure control, circuit applications

Electrical Systems – basic electrical circuits, electrical measurements, circuit analysis, inductance and capacitance, combination circuits, transformers

Intro to Electrical Motor Control – introduction, manual motor control, overload protection, control transfers, ladder logic, relays and motor starters

Electrical Motor Control Troubleshooting - introduction, systems troubleshooting, reversing motor control, automatic input devices 1, basic timer control

Electrical Motor Control Variable frequency AC drive - introduction, speed and torque control, acceleration, deceleration & braking, fault diagnostics, troubleshooting, SCR motor control

Mechanical Drives 1 –introduction, key fasteners, power transmission control, v-belt drives, chain drive, spur gear drives, multiple shaft drives

Mechanical Drives 2 – heavy duty v-belt, selection & maintenance, synchronous belt drives, lubrication concepts, precision shaft alignment, couplings, heavy duty chain drives

Mechanical Drives 3 – plain, ball, roller bearings; antifriction bearing selection & maintenance, gaskets & seals, advanced gear drives, gear drive selection & maintenance

Rigging Level 1 - weight calculations, hoists, block/Tackle, Sling/lifts, Wire Rope, Chain sling

Rigging Level 2 - Slings: synthetic, types, operation, maintenance. Equipment movement: jacks, roller bars, dollies, cranes

Robotics & Automation Level 1 – automated material handling. Basics, programming, design, manufacturing cells, quality and production control

Robotics & Automation Level 2 - flexible manufacturing, robotic motions, arrays/palletizing, coordinates, axes, interfacing, communications, barcodes

No Manufacturing/Maintenance classes needed

Manufacturing / Production Skills

Principles of Lean Manufacturing - step-by-step guidance on how to modify your workplace to speed up the time between orders and shipments, and reap the bottom-line benefits of increased flexibility, reliability, and profitability. Participants will spend the day working on simulation exercises incorporating lean principles.

Project Management - learn how to skillfully managing projects large or small: Visualize, Plan, Implement, and Close. This proven approach helps project managers and their teams craft and deliver high-quality projects on time and within budget.

Fundamentals of 5S - 5S is a fundamental element of Lean Manufacturing and many “lean” firms have used 5S along with other Lean Manufacturing principles. In this one-half day overview participants will learn how they might achieve cost reductions, throughput increases and yield improvements using the 5S process.

Quality Inspectors - a variety of topics will be covered regarding quality inspection: overview of ISO 900, variation/basic statistics, basic metrology and calibration, problem solving.

Problem Solving Course - practical solution methods with regards to problem solving. Whether your team is small or large, these strategies will help to resolve problems of any size. Some topics include: Poka-Yokes, Flow Charts, Cause & Effect (Fishbone) Diagrams, and/or Pareto Diagrams.

Value Stream Mapping - a graphical format used to convey the current state of the manufacturing process in a simple and universal format. This workshop presents how to identify product families and how to draw a current state map of the value stream for a sample product family. The principles of a lean value stream are reviewed, followed by a demonstration of how to draw a future state map of achievable results.

Metrology & Quality Control - provide an understanding of quality control concepts in an organization including why concepts such as Metrology are significant to the overall operation of any manufacturing industry.

Introduction to Technical Math - applied mathematics for those working in a technological field.

Introduction to PLC Concepts - electrical control concepts using the Amatrol 90 EC1A Applied Electrical Control learning system. Topics will include: ladder diagram schematics, solenoid operations, pushbuttons, switches, electrical time delay, limit switches, electrical motor control circuits, and cylinder sequencing. This course is designed for those students that have no formal PLC background but may be exposed to equipment that uses PLCs.

Intermediate PLC Concepts - expansion of topics covered in Introduction to PLC Concepts. New or expanded topics will include: PLC operation, PLC programming, Basic PLC programs, Event sequencing, Modes of Operation, PLC Timer Instructions and Time Driven Sequences, and PLC Counter Instructions. This course is designed for students that are looking to expand their introductory PLC knowledge or that may be looking to skill-up to a career that utilizes PLC operated equipment on a regular basis.

Advanced PLC Operations - third class in the PLC series. New or expanded topics will include: PLC Controllers, PLC System Troubleshooting, Analog I/O & Application Troubleshooting, Panelview Plus Terminal Operation & Application Editing (touchscreen), Math & Data Move Instructions, Analog Inputs/Outputs, plus expansion of advanced sequencing/timer events. This course is designed for students that will be programming and or utilizing PLC operated equipment on a daily basis.

No Manufacturing / Production classes needed.

Safety Skills

OSHA 10 hour - General Industry

OSHA 30 hour - General Industry

Arc Flash

No Safety Skills classes needed.

Welding

Cutting & Fabrication - layout, fit, fabrication, and assembly of welded components. Students will learn the necessary setup and operation of equipment used in the welding industry.

Gas Metal Arc Welding (GMAW) - tools, techniques, and applications of Gas Shield Metal Arc Welding (MIG gas shielded) utilizing AWS standards.

Flux-Cored Arc Welding (FCAW) - tools, techniques, and applications of Flux Core Arc Welding (MIG inner shield) utilizing AWS standards.

Shielded Metal Arc Welding (SMAW) - tools, techniques, and applications of Shielded Metal Arc Welding (stick welding) utilizing American Welding Society (AWS) standards.

Gas Tungsten Arc Welding (GTAW) - tools, techniques, and applications of Gas Tungsten Arc Welding (TIG welding) utilizing AWS standards.

Basic Metallurgy for Welders

Technical Math for Welders

Blueprint Reading for Welders

No Welding classes needed.

Leadership

7 Habits of Highly Successful People – Experience The 7 Habits and see what has inspired improvement in millions of lives over the last 30 years. Learn powerful lessons in personal and professional effectiveness – increasing productivity, restoring balance, and developing greater maturity and responsibility.

Supervisory Skills Certificate Program - Communication: Connect through Conversations, Coaching for High Performance, Address Poor Performance, Resolving Workplace Conflict and Building and Sustaining Trust

7 Habits Refresher – Review of the 7 Habits and re-energize your commitment.

Accelerating Change - Stakeholders whose buy-in and energy for your change initiative dip when they encounter challenges or have unrealistic perceptions can slow the pace of change. You can prevent this slowdown and even accelerate your change by identifying and managing key stakeholders and using strategies to move through the Change Arc.

Addressing Poor Performance - builds leaders’ skills in handling chronic performance problems. Learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support, and determine if it is necessary to impose formal consequences.

Building and Sustaining Trust - introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Coaching for Growth - Your coaching can move people to their own solutions and grow their skills for the long term. In this session, you’ll add deep listening and provocative questioning techniques to your skills as a coach and build your team’s bench strength for today and for the future.

Coaching for High Performance - Leaders of other managers develop multi-directional coaching skills and learn the proactive inquiry method for more effective interactions with their teams. This course is designed for mid- to senior-level leaders.

Coaching: Move People Forward - leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation.

Communicating with Impact - provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Communication: Connect Through Conversations - highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.

Connecting Talent to Strategy - Are your leaders feeling caught between keeping their focus on long-term organizational goals and dealing with everyday demands? Not sure what their teams need to successfully achieve strategic goals? Build a solid strategy that fills talent gaps for the long term while still meeting short-term objectives.

Conversations to Inspire Performance - a new, uncomplicated approach to performance management. Instead of semiannual reviews driven by managers, this new process is about having regular, meaningful dialog. In these everyday conversations, leaders coach and develop, making the time they invest reap better performance and stronger relationships with their direct reports.

Creating an Inclusive Environment - move past the numbers game of diverse representation to focus on leaning into and leveraging the unique abilities, perspectives, styles, and ideas of each person. Stereotypes and unconscious bias are explored as well as the differences in who we are, how we think, and what it means to an inclusive workplace.

Cultivating Networks and Partnerships - mid to senior level leaders learn to evaluate their current network and take steps to close gaps. They identify personal and organizational barriers that hamper efforts to negotiate, collaborate, and communicate as they build partnerships.

Declare Your Brand - participants take an in-depth look at what they value most, connect with their purpose as a leader, and craft a personal brand statement that embodies the impact they want to achieve in the workplace.

Delegation: Engage and Empower People - help leaders shift their mindset about what they can delegate and feel more comfortable and confident doing so. Learners dig into their workload to identify tasks they’d never consider delegating. They use methods for matching people to tasks they’re both motivated and capable of doing.

Determining Strategic Priorities - To be effective at translating long-term strategies into team actions, mid-level leaders must seek diverse perspectives, evaluate payoffs and risks for their potential goals, then select their priorities and consider how to mitigate risks.

Developing Organizational Talent - mid- to senior level leaders learn to define the current state of team development as well as the ideal future state, pinpointing team and individual strengths and growth needs. Also, identify and develop high potentials for future leadership roles, assess the impact and effectiveness of development efforts, and provide feedback.

Developing Yourself and Others - learners are introduced to a practical process to guide their own and their direct reports’ development-planning efforts. The outcome is a meaningful development plan that supports the organization’s current and future business needs.

Driving Change - provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

Driving Transformation Through Culture - Transformation is a strategic shift inside the organization. As leaders focus on the operational changes that need to happen, they can lose sight of the cultural transformation necessary to keep people engaged and energized over the long haul. In this course, leaders learn a framework for driving transformation through culture change.

EQ: Mastering Interactions with Others - In every workplace interaction, how leaders respond can determine whether they're viewed as an irresistible leader who seeks to understand people and inspire positive outcomes. That means having a healthy level of emotional intelligence (EQ). Leaders can learn deep listening techniques and interaction skills to improve EQ and rally their teams toward extraordinary results.

EQ: Mastering Self - Stress, pressure, and other external factors can hijack your ability to successfully lead others with intention. You can counteract the impact of these factors by cultivating self-awareness of your feelings and how they affect your actions. In this course, mid-level leaders will learn strategies for managing their emotions and actions to have a positive impact.

Embracing Change - individual contributors focus on their role in implementing change in the workplace. Participants discover their Change IQ, learn about the phases of change that many people experience, and are introduced to best practices that will enable them to tackle and overcome the new business challenges of today and tomorrow.

Engaging and Retaining Talent - learn a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.”

Executing Strategy at the Front Line - leaders will learn the three key elements of executing strategy at the front line─Focus, Measurement, and Accountability. They learn how to focus on the few most critical priorities, to measure progress toward the accomplishment of these priorities, and to hold themselves and their team members accountable against the metrics. Participants will also explore best practices for accountability, such as determining and communicating accountability—including consequences.

Fail Forward - participants explore the consequences of fear and failure and the impact a fixed versus growth mindset can have on their ability to take risks. They learn how to mitigate those risks by forming a safety net that enables them to jump into the unknown...and achieve extraordinary things!

Fostering Innovation- provides a practical approach, and tools and techniques, to help leaders and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Leaders also learn what they can say and do to foster innovation with their teams.

High-Impact Feedback & Listening - provides techniques and tools that empower people to participate equally and listen actively during each feedback moment. These collaborative feedback conversations can change behavior, unleash growth, and enable your workplace to thrive.

Inclusion: Build Empathy - In order to commit to becoming a more inclusive leader, they must first personally understand the problem of exclusion. Leaders experience an immersive simulation, either in VR or a computer-based format, to experience firsthand what it's like to be excluded. Following the simulation, leaders engage in a candid and open discussion where they share personal experiences with inclusion and exclusion. With a shared understanding of the problem and why it's important, leaders learn more about what a culture of inclusion looks like, why it's important, and what they can do to help create one.

Inclusion: Coaching for Individual Growth - As a leader, you want your coaching to help others become their very best, authentic selves. When your coaching is inclusive, it's more likely that your team members will achieve their full potentials and that your team will thrive as a result.

Inclusion: Take Action - Diversity, equity, and inclusion enable organizations to innovate better, make smarter decisions, retain talent, and achieve greater performance. Three inclusive practices give leaders a framework for taking action when exclusion happens and build and nurture an inclusive culture for their team. Five interaction skills give leaders a voice they can use to conduct everyday inclusive conversations.

Influence Your Career - participants learn how to be bold and ask for the next step in their career. They identify their stakeholders, learn how to craft a strategy, package their idea, and gain commitment from others.

Influencing for Organizational Impact - mid to senior level leaders learn how to create an influence strategy that clearly links their ideas and recommendations to changes that will have a positive impact on individual, team, and organizational performance.

Influencing from Stakeholder Perspectives - Influencing others can be one of the most challenging—yet pervasive—aspects of leadership. When you’re able to make your case from the perspective of others, you’re more likely to reach a mutually beneficial outcome that moves stakeholders to support you or act on your behalf.

Leaders As Allies - With DDI's Leaders as Allies session, you can create a more equitable and gender-diverse workplace. This onsite or virtual session empowers bosses and colleagues to be allies to women. It uniquely focuses on what allies can do to champion women versus what they cannot do.

Leading Meetings: Use Time Effectively - you can eliminate bad meetings (voted the #1 "time-killer" in organizations!) and make meetings more productive and inclusive. Leaders embark on an activity-filled exploration of techniques to drive intentionality, create impactful agendas, and encourage participation.

Leading Self: Turn Awareness into Impact - learners gain insight about their personal values, their emotions and how they manage them, and the natural talents they bring to the workplace. Through self-insight tools, engaging activities, and compelling video, learners expand their understanding of themselves so they can heighten their impact at work.

Leading Teams: Achieve More Together - learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance.

Leading Through Vision - Have you ever listened to a vision speech from a leader that left you feeling unmotivated and even confused? Don't be that leader! When conveying your own vision for the future, take the time first to craft a clear message and practice presenting it in a way that will inspire your audience to break the status quo.

Leading in a Digital Era - Keeping up with the rapid advancement of technology can be difficult on a normal day. Leading others in this fast-paced digital era, let alone thriving, can seem impossible. Discover the drivers and methods that play into a leader's strengths while growing the skills that will distinguish them as a successful digital leader.

Making Change Happen - designed for mid- to senior leaders, leaders learn the ability to drive change by understanding the importance of stakeholders, multiple viewpoints, communication, and buy-in.

Making High-Quality Decisions - Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions. Participants will develop the skills and confidence to generate options and compare them to important decision criteria, and to select the best course of action.

Mastering Decision Dynamics - mid to senior level leaders learn a decision-making discipline that will help them manage various dynamics and overcome the forces both within themselves and across their organization that can compromise their decision-making ability.

Mastering Emotional Intelligence (EQ) - mid- to senior level leaders assess their own emotional intelligence (EQ) and learn to prevent the emotional hijacking that can interfere with personal intentions and organizational outcomes.

Navigating Beyond Conflict - individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Networking for Enhanced Collaboration - learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, identify who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships.

Peer Coaching for Success - Peer coaching is incredibly valuable to become a “learning organization” and helps your company become more agile and effective. Peer coaching facilitates networking, builds a community of coaches, and drives a culture of feedback. This course is designed for mid-level leaders.

Radiate Confidence - participants explore women and confidence, quieting the inner critic, and conquering self-doubt to advance their career path. They also immerse themselves in a challenging, real-life scenario in which they identify specific tactics for leaning in to confidence.

Reinforcing Leadership Development - designed for managers of leaders participating in an Interaction Management® program, presents research managers can’t ignore...they can make or break the training initiative. Managers walk away with the skills and resources they need to support their leaders before, during, and after training, so that your organization realizes a return on their investment in leadership development.

Resolving Workplace Conflict - teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Setting Goals and Reviewing Results - equips leaders to track progress, provide feedback, and conduct performance discussions and work with teams on their performance plans

Solving Conflict at the Source - When different teams work to achieve the same organizational goals, conflict is inevitable. Discover how leaders can identify and address the root cause of a conflict before it impedes their team and others from performing at their best.

Strategies for Influencing Others - leaders and individual contributors will learn how to package their ideas in a way that will win over even the most skeptical individuals. Participants learn strategies for effectively capturing people’s attention, transforming their perspectives, and gaining their commitment to taking action.

Strengthening Your Partnerships - This course focuses on six Checkpoints that help partners identify and focus on important issues and promote open communication. In addition, learners are also introduced to the Partnership Scorecard, a tool used to provide feedback and measure progress on key elements of the partnership.

Super-Power Your Network - participants explore five kinds of networks they need to nurture to develop their career. More importantly, they learn how to sell their value to potential champions to receive that invitation to connect, and stay connected.

Targeted Selection®: The Art of Behavioral Interviewing - teaches hiring managers and interview team members how to conduct interviews that are objective, fair, and provide the candidate the opportunity to shine. Learners leave the class knowing how to build rapport, manage an interview, and ask pertinent questions to gather data that are predictive of future on-the-job success.

Targeted Selection®: The Science of Behavioral Interviewing - teaches interviewers how to make the best hiring decisions by collecting high-quality behavioral data around job-related criteria for success. Interviewers build their skills in using an objective, consistent, and unbiased process for evaluating candidate data, and learn how sharing their data and considering the data that other interviewers have collected leads to hiring the best candidate every time.

Translating Strategy into Results - mid- to senior level leaders learn actions they can take to engage themselves and their team in executing priorities and how to overcome the challenges that interfere with effective strategy realization.

Understanding Decision-Making Tendencies - Making tough decisions is a critical part of the job for leaders. But each leader is unique and brings with them personal tendencies that can either propel them forward or hold them back. Take a closer look at how who you are influences how you approach decision making.

Valuing Differences - gives people effective skills and tools for exploring others’ unique perspectives, understanding and leveraging people’s inherent differences, challenging devaluing behavior, and creating an environment in which people’s differences are respected and utilized.

Your Leadership Journey - This course arms a new or prospective leader with the knowledge and skills they need to confront the challenges they face early in their leader career. Learners are encouraged to think about the transitions that newer leaders face and how to handle those challenges.

Secrets of Motivation - In this workshop, you will learn to apply the Dale Carnegie Human Relation Principles to build trust, identify opportunities, recognize potential, and express appreciation to inspire commitment and innovation in your workplace.

Managing Workplace Stress - Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential. Dale Carnegie

Virtual Presentation Skills - By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations.

Disagree Agreeably - In this Dale Carnegie webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your “hot buttons.” Learn to give others the benefit of the doubt and practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - This intensive, interactive online Dale Carnegie program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Our expert coaches then help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

Leading Across Generations - Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This Dale Carnegie program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.

Marshall Goldsmith – What Got You Here Won’t Get You There - This dynamic Dale Carnegie session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits or adjust habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward - a simple, yet powerful process that turns feedback into productive action.

Powerful Conversations to Engage Your Workforce – Great conversationalists can find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced Dale Carnegie webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

Attitudes for Service - It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth and causes clients to be champions of your organization. Dale Carnegie

Trusted Advisor Bootcamp - Organizations today realize that they will achieve greater results if their teams can collaborate more effectively across functional boundaries. The temptation is to work in silos, but strong leaders develop consultative relationships between their team and other teams. This includes fostering movement and readiness in role succession so that trust can be sustained amongst teams. It also requires that employees be highly engaged to be confident and empowered as internal consultants who can question, challenge, and think strategically. This Dale Carnegie seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative salespeople) face in organizations today – being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders’ strategies, strengthening leadership and influence, managing resistance and conflict, and more.

The Dale Carnegie Course - Whether you are starting out in your career or have reached a point where you could use a reboot, the methodology of the Dale Carnegie Course® can provide you with the mindset and the skillset to achieve better and different results. Expand both your personal and professional capabilities and capacity with intentionality.

Executive Presence -Dale Carnegie wrote the book on public speaking, with techniques that turned nervous beginners into confident professionals who communicate with poise. Executive Presence will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. Acquire the tools that you need to speak confidently at your next meeting or presentation, join us for Successful Public Speaking!

Managing Conflict in the Workplace - Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this Dale Carnegie program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

No Leadership classes needed.

Please list any other training needs that your company may have. Enter 'none' if your company does not have any additional training needs at this time.